Refund policy
Memoire accepts returns on eligible items within 30 days of delivery, which means you have 30 days after receiving your order to request a return and ship your item back to us.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at concierge@memoireworld.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact our concierge team with any questions regarding your return at concierge@memoireworld.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately at concierge@memoireworld.com if your item arrives damaged, defective, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are final sale and not eligible for return or exchange.
Due to the delicate nature and substantial weight of our handblown candles, each candle requires specialized packing to ensure safe transit. As a result, all candle purchases are final sale.
Personalized and custom pieces are also final sale and cannot be returned or exchanged.
Unfortunately, we cannot accept returns on gift cards or sale items.
Exchanges
At this time, we do not offer exchanges. If you would like a different item, we recommend returning your eligible item for a refund and placing a new order separately.
Refunds
Once we’ve received and inspected your return, we’ll notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at concierge@memoireworld.com.