Frequently Asked Questions

How may i get in touch with customer service?

For personalized assistance, please contact concierge@memoireworld.com

What are my shipping options?

Domestic United States orders ship via FedEx Ground, while orders shipping to the internationally ship via FedEx International. 

What is your shipping policy?

At present, Mémoire ships to the United States, United Kingdom, Australia, and select EU countries. We hope to extend our reach in the future.

All US orders are shipped via ground service. All UK orders are shipped via FedEx International shipping service and are subject to customs for timing. 

Orders are dispatched within 3–5 business days of order confirmation. Orders containing personalized pieces will ship once the personalized items are complete. You will receive tracking details by email as soon as your piece is on its way.

We offer complimentary domestic ground shipping on all orders within the United States and complimentary international shipping on orders shipping outside of the United States.

Please note, we are unable to ship to APO/FPO addresses at this time. 

What is your return policy?

All personalized items are final sale. All candles are final sale. Non-personalized, non-candle items are refundable up to 14 days from delivery provided that: 

•       A return authorization is requested in writing within 14 days of the date you
receive the item

•       The item is returned in its original, unused condition, with all original
packaging, materials, and any accompanying documentation; and

•       The item arrives back to us within 14 days of the issuance of your return
authorization.

To request a return authorization, please contact concierge@memoireworld.com

Who is responsible for return shipping?

Return shipping is arranged and paid for by the customer. We recommend using a tracked and insured service, as we are unable to be responsible for parcels lost or damaged in transit back to us.